FEATURES OF CONFLICT PREVENTION IN AN ECONOMIC ORGANIZATION: THE ROLE OF EMOTIONAL INTELLIGENCE

Abstract

The article presents the results of a study of psychological mechanisms for preventing conflicts in economic organizations through the development of emotional intelligence of employees. Scientific approaches to understanding the role of emotional intelligence in the regulation of interpersonal relationships, professional interaction and effective communication are analyzed. The main areas of research are identified: methodological principles of studying emotional intelligence, the structure of emotional competence as a factor of professional success, psychological aspects of conflict behavior and mechanisms for its prevention through the development of self-regulation, empathy and social sensitivity. It was determined that the main factors of conflict in teams are insufficient emotional self-regulation, low levels of empathy and communicative competence, dominance of authoritarian or unique strategies, stress and lack of systematic work on the formation of a culture of emotional intelligence. The analyzed scientific studies emphasize that effective prevention is possible only if an emotional culture of the organization is developed, where employees are aware of their own emotional reactions, respect the differences of others, and are able to communicate constructively. For empirical verification, diagnostics were carried out using the EQ test by D. Goleman and the Thomas-Kilman questionnaire. The results obtained allowed us to determine the relationship between the level of emotional intelligence and the tendency to constructive or destructive forms of behavior in conflict. The study deepens the understanding of emotional and communicative competence as a resource for harmonizing relationships in teams, increasing the effectiveness of organizational interaction, and preventing conflicts. Keywords: emotional intelligence, conflict, prevention, communication, organizational psychology, Thomas-Kilman, EQ-test.