CONFLICT MANAGEMENT AS A TOOL FOR PRESERVING MENTAL HEALTH IN THE ORGANIZATION

Abstract

The article considers the problem of conflict management as an important tool for maintaining the mental health of employees in the organization. The relevance of the study is due to the increase in professional workload, the dynamics of changes in the working environment and the increase in the level of interpersonal tension, which negatively affects the psychological state of the staff. The purpose of the study is to theoretically substantiate the role of conflict management in supporting the psychological well-being of employees and to identify effective approaches to their constructive resolution. The methodological basis is the general scientific methods of analysis, synthesis, generalization and systematization of scientific sources on organizational psychology, conflictology and mental health problems. The article reveals the essence of conflict as a socio-psychological phenomenon, which is accompanied by emotional tension and can have both destructive and constructive consequences depending on the methods of its regulation. It is determined that ineffective conflict management causes an increase in the level of stress, emotional burnout, decreased motivation and deterioration of the socio-psychological climate in the team. At the same time, constructive conflict resolution strategies contribute to the development of open communication, the formation of trust and increased team cohesion. The preventive function of conflict management is substantiated, which consists in timely detection of tension and prevention of escalation of contradictions. Considerable attention is paid to the role of emotional intelligence, assertive behavior, critical thinking and communication technologies in the regulation of conflict situations. Practical measures are proposed, in particular, the implementation of trainings, mediation programs, psychological support systems and the development of a culture of open feedback. It is proven that a systematic approach to conflict management is an important resource for preserving the mental health of personnel and increasing the effectiveness of the organization. Prospects for further research lie in the development and empirical testing of comprehensive conflict management programs aimed at increasing the level of mental health of employees, taking into account the specifics of different types of organizations and the conditions of their functioning.